As a Customer Care Specialist at Storyclash you will:

• Take care of the communication with clients and prospects via Intercom.
  
• Provides assistance with product and service issues identified by the clients.
  
• Escalation of technical issues to the responsible stakeholders.
  
• Supports in the creation of new customer accounts.
• Shares customer feedback onto the product or sales team to improve our service offering.
  
• Constantly improves product knowledge to resolve various product issues identified by the customers.
  
• Supports the creation of content pushed in Intercom for special events (holidays, webinars, etc.)
• Manages the relationship with our reactive clients taking care of any billing or administrative issues when these arise.
  
• Assist with ad-hoc activities assigned by the Head of CS.

We value diversity - in backgrounds and in experiences!

At Storyclash, we are committed to building a team that represents a variety of backgrounds, skillsets, and perspectives. For us, passion and personality comes before education. We hire people who care deeply about supporting each other's growth and advocate a culture of mutual respect and inclusion.

Additionally, we are looking for someone with:

• A high level of attention to detail, ability to organise and plan in advance. You’re able to independently structure your tasks and follow through them.
• The ability to take setbacks and unreasonable expectations in their stride, always moving forward with a positive attitude.
• Eagerness to take ownership of their tasks and drive them through. You identify problems and build up solutions in cooperation with other departments. You get things done.
• A strong drive to achieve their targets, a curiosity to seek out new information and ways of doing things while staying grounded knowing there is always more to do and more to learn
• The ability to work in close collaboration with different teams and team members. Able to properly delegate tasks, take ownership and support others when needed.
• Fluency in German and English

What we offer:

• The chance to develop yourself in a collaborative environment with flat hierarchies, short decision-making paths and open communication
• High degree of autonomy with flexible time management. Home office? Remote work? Workation? All welcome!
• Open-spaced office with room for creativity & fun. Plus, a chill-out/fun area to enjoy the occasional after-work beer 🎮
• Our legendary Sunny Fridays (+5 extra vacation days in July) 🌈
• A monthly lunch budget, unlimited coffee, drinks and other snacks to keep your spirits high throughout the day
• Training & education budget
• Subsidized E-car subscription 🚗
• Awesome team events like company trips, Hackathons, and much more...
• Your well-being is our top priority! If there is something that is important to you but is not on this list, please let us know! :)

The minimum salary is EUR 23,800 gross per year. Your actual offer depends on your skill set and experience.